TERMS & CONDITIONS

We do not offer refunds or exchanges. All sales are final.

An inherent risk of exposure to COVID-19 exists in any public place where people are present.
By visiting our establishment, you voluntarily assume all risks related to exposure to COVID-19.

Tickets suspected of being purchased for the sole purpose of reselling will be canceled at the discretion of Helium Comedy Club. For more information click HERE.

All shows are 18+ unless otherwise notated. ALL guests must have a valid ID to enter the building.

Your email confirmation serves as your purchase confirmation. If you do not receive an email confirmation, your order is NOT confirmed.

In order for your party to be seated, you must go into the showroom as a group. We will only seat complete groups.

A two-item minimum purchase per person is required in the showroom. Food and drinks purchased in the bar or lounge do not count towards this minimum.

Please Note: Loud talking and/or heckling of the performers is extremely disruptive to the show and impacts your fellow guests’ experience. Customers who cannot comply will be removed from the venue and will not be issued a refund of their ticket purchase.


COVID PRECAUTIONS

With ever-changing guidelines and mandates, please refer to the local government agencies for the most up-to-date information. Customers are expected to take necessary precautions to protect themselves and others.


PICKING UP TICKETS

All tickets will be held at the box office to be picked up the night of the event, beginning 1 hour before showtime. In order to claim your tickets, you must present the email confirmation and a picture ID. FIRST and LAST names must match the form of ID.

All tickets are subject to expire 30 minutes before showtime. If you are running late or think you will arrive later than 30 minutes before showtime, please call the box office at 512.467.2333 to let them know.

LATE ARRIVALS ARE NOT GUARANTEED SEATS AND ARE NOT ENTITLED TO A REFUND.


REMINDER

Any ticket holder unable to present valid identification will not be admitted to the event and will not be eligible for a refund.
No firearms are allowed on the premises.
All prices, performers, and showtimes are subject to change.

Have additional questions? Click HERE for our FAQ page.


WHAT ARE YOUR MOBILE TERMS?

When you provide us with your mobile phone number, and opt-in to the Helium Alerts program you agree that Helium Comedy Club may send you text messages (including SMS and MMS) to that phone number. Helium Alerts Message frequency varies. You will receive a confirmation text message, and you may need to reply as instructed to complete registration. Message and data rates apply. Reply STOP to cancel, HELP for help. You agree to receive a final text message confirming your opt-out. You may opt-out at any time by texting the word STOP to shortcode 36404. For help, send a text message with the keyword HELP to shortcode 36404. Texts may be sent through an automatic telephone dialing system. Consent is not required to purchase our goods or services. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

WHAT CAN I EXPECT TO RECEIVE?

When you provide us with your mobile phone number and opt-in to the Helium Alerts, you agree that Helium Comedy Club may send you communications via text message (including SMS and MMS) to that mobile phone number.

HOW DO I SIGN UP FOR THESE TEXT MESSAGES?

For our Helium Alerts Text Alerts All you have to do is text "CAPCITY" to 36404. Message frequency varies, message and data rates may apply, and you can always text HELP for help & STOP to cancel. When you opt-in to the service, we will send you an SMS message to confirm your signup.

If at any time you forget what keywords are supported, just text HELP to 36404. After you send the SMS message HELP to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

HOW DO I OPT OUT OF THESE TEXT MESSAGES?

You can cancel the SMS service at any time. Just text STOP to 36404. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

WILL I BE CHARGED FOR THE TEXT MESSAGES I RECEIVE?

Helium Alerts will never charge you for the text messages you receive however standard message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided through the number 36404, you can send an email to management@heliumcomedy.com.

SUPPORTED WIRELESS CARRIERS

United States
We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Canada
Bell (including NorthernTel, Solo Mobile, and Telebec), Fido, MTS, Rogers, SaskTel, Telus (including Koodo Mobile and Public Mobile), Videotron, Virgin Mobile, and Wind.

***This service and the carriers are not liable for delayed or undelivered messages***

PRIVACY POLICY

Helium Comedy Club is dedicated to protecting your privacy and work hard to ensure our website, and services are both safe and secure for our visitors, clients, and subscribers.

Protection of Information
Any information communicated to through Helium Alerts and or storage will remain in the ownership of the user, which will be stored securely in accordance with our security policy and the law. Helium Comedy Club will take the necessary steps to secure your personal information with safeguards appropriate to the sensitivity of the information. Helium Comedy Club will, at no time, rent or redistribute this information without your consent, except where legally required to do so.

Subscribing and Unsubscribing
It is policy, that just as a user must opt in to a text marketing list, they have the right to opt out of a particular text communications list as well. When a user opts out of a text communications list, they will no longer receive any texts unless they, themselves, re-subscribe.

Limits On Our Abilities

Even though your privacy is of the utmost importance to us, due to standing legalities, we cannot promise that personal information will not be divulged to third parties in ways not explained by this privacy policy. Furthermore, we can (and you give us permission to) divulge any information about you to private entities, law enforcement or other government officials, as we, in our sole vigilance, believe needed to address and/or answer questions or resolve problems.

Helium Alerts reserves the right to change this privacy policy at its discretion. Your continued use of this service after changes to this privacy policy have been posted is taken as acceptance of those changes. It is your responsibility to monitor the privacy policy to determine whether any changes have been made. This privacy policy is subject to and applicable to all privacy laws.

You acknowledge that accepting this privacy policy is a condition of your relationship with Helium Comedy Club and its services and you agree to be bound by all of its terms and conditions. If you have any questions regarding privacy, please read our privacy policy stated above.

Support
Email: management@capcitycomedy.com
Call: 512.467.2333