Front Of House Job Descriptions

Bartenders

• Average shift length: 6 hours weekdays, 8-10 hours weekends
• High volume and fast paced in short consistent bursts
• Work is 25% customer service, 65% service bar, 10% telling servers to bus their tables so you have more glassware
• TABC certification required upon first shift
• 1-2 Years minimum of bartending experience required
• Average tips = $25-35/hr

Servers

• Average shift length: 4 hours weekdays, 6-8 hours weekends
• Sections are sat rapidly, sometimes all at once
• Servers must be able to lift and carry trays in a dimmly lit workspace
• Work is 65% customer service, 20% being organized, 15% being able to whisper
• Average tips = $20-45/hr

Ushers

• Average shift length: 5 hours weekdays, 7-9 hours weekends
• Escorting customers to their seats and reassuring them that yes, there is enough room for all of them
• Running food & dishes to and from showroom
• Light sidework
• Work is 60% customer service, 30% venue assistance, 10% hiding from your manager while looking at your phone

Security

• Average shift length: 5 hours weekdays, 7-9 hours weekends
• Crowd control and checking ID’s
• Work is 60% customer service, 30% handling hecklers and loud talkers, 10% watching the show from the back of the room

Box Office Evening

• Average Shift length: 4 hours weekdays, 6 hours weekends
• Answering phones, emails, chats to support venue/customer needs
• Checking in customers and selling tickets
• Work is 20% customer service, 80% answering the same questions over and over again

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